This policy governs all cancellations, rescheduling, late arrivals, and no-shows for single-session bookings, packages, and memberships at Dip Bathhouse (“Dip”, “we”, “us”, “our”). It forms part of the Dip Bathhouse Terms of Service and applies to all guests, regardless of how a booking was made (online, phone, in person, or third-party platform).
By booking a session or membership with Dip Bathhouse, you agree to the terms set out below.
Failure to attend a booking without prior notice constitutes a no-show. No-shows result in full forfeiture of the booking fee. No refund, credit, or reschedule will be offered.
Sessions begin and end at the scheduled time, regardless of arrival time. Late arrival will result in reduced session time to avoid disrupting subsequent bookings. The full booking fee remains payable.
Memberships are governed by both this policy and the membership terms set out in the Dip Bathhouse Terms of Service. Where there is any inconsistency between this policy and an individual membership agreement signed by a guest, the specific membership agreement prevails.
All membership fees are charged in accordance with the applicable tier’s billing structure (monthly recurring, or upfront for a fixed term) as set out in the Terms of Service.
OASIS and SPRINGS memberships are paid in full, upfront, for a fixed term. These fees are non-refundable once the membership term has commenced, except as set out below.
Dip Bathhouse may, at its sole and absolute discretion, consider a pro-rata refund in cases such as serious illness or injury preventing further attendance, or permanent relocation outside the Bathhouse’s service area. A request for discretionary refund does not guarantee one will be granted.
Where a discretionary refund is approved, it will be calculated as follows:
For clarity, because OASIS and SPRINGS provide unlimited access at a significant discount to casual pricing, a member who has made frequent use of their membership prior to cancellation may find that little or no refund is available, as the value of sessions already used (at casual rates) may equal or exceed the amount paid.
Guests do not have a unilateral right to terminate an OASIS or SPRINGS membership early for convenience. Section 6.2 describes a discretionary exception process only, not an entitlement.
Dip Bathhouse understands that genuinely unforeseen circumstances arise. Exceptions to this policy — including waivers of the 24-hour cancellation rule, no-show forfeiture, or membership refund position — may be made at the sole discretion of management in circumstances such as documented medical emergencies or significant unforeseen events. The existence of such circumstances does not entitle a guest to an exception as of right, and Dip Bathhouse is not obliged to provide reasons for declining a discretionary request.
Group and private bookings are subject to separate cancellation terms, which will be communicated and agreed in writing at the time of booking. Where no separate terms are agreed, the standard terms in Section 2 apply.
Where Dip Bathhouse is unable to honour a booking due to circumstances beyond its reasonable control (including but not limited to extreme weather, fire, flood, government direction, power or water outage, or facility failure), Dip Bathhouse will offer an alternative booking time or credit. Dip Bathhouse is not liable for any other loss arising from such circumstances.
Dip Bathhouse may update this policy from time to time. The version published on our website or provided at the time of booking will apply. Continued use of our services following a published update constitutes acceptance of the updated policy.